Our Privacy & Cookie Policy

Information You Provide to Us:

Enquiries
When you contact us for information or book an appointment, we may collect your name, phone number, and email address. This enables us to follow up, provide the services requested, and respond to your enquiry—based on our legitimate interest in promoting and providing our services.

Note: Declining to provide this information for marketing purposes will not affect your ability to receive treatment.

Medical Records
During registration, we collect essential personal and medical information such as:

• Full name, date of birth, address, phone number, and email
• Medical history and relevant health information
• Emergency contact details

This is necessary to fulfil our contract with you, meet clinical obligations, and ensure safe and appropriate care.

Note: Without this information, we are unable to provide treatment.

Marketing and Communications

We may contact you regarding new treatments, services, or updates we believe are of interest to you, based on your preferences. You can unsubscribe at any time by clicking the link in any of our emails.

Information We Collect Automatically:

When you visit www.maeskn.co.uk, we may collect:

• Technical Data: IP address, browser type, time zone, operating system
• Usage Data: Pages viewed, time spent on site, interaction data, and referral links

This helps us improve the performance, usability, and security of our website.

We use the personal data you provide for the following purposes:

• To assess and deliver treatments
• To fulfil service requests and maintain accurate internal records
• To communicate important updates, appointment reminders, and post-treatment follow-up
• To inform you about other treatments or services (with your consent)
• For marketing, analytics, and improving user experience (on the website)

We use automatically collected data for:

• Website administration and troubleshooting
• Enhancing site performance and security
• Measuring visitor engagement and advertising effectiveness
• Offering relevant content and recommendations

We take confidentiality seriously. Your medical and personal data will only be shared with:

• Internal MAESKN staff involved in your care or business services
• Third parties (such as legal advisers or insurers) where legally required or in the event of a complaint or claim
• Authorities (e.g. police or regulators), if required for legal or safeguarding purposes

We do not transfer your data outside of the European Economic Area (EEA).

While we cannot guarantee the security of data sent over the internet, we take all reasonable steps to protect your personal information once received. Regular encrypted backups are performed, and data is securely stored in accordance with clinical and legal standards.

• If you make an enquiry but do not proceed with treatment, your data may still be retained unless you request otherwise.
• If you become a client, your data will be retained in accordance with clinical and regulatory guidelines.
• We retain your data for up to 6 years, primarily to safeguard against contractual claims. All records are securely stored and will be permanently deleted or destroyed after the retention period ends

You have the following rights regarding your personal data:

• Access: You may request access to the personal data we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete data.
• Erasure: You can request deletion of your data in certain circumstances (Note:We may decline deletion under certain legal exemptions, which will be explained if applicable.)
• Restriction: You can request we limit how your data is processed.
• Objection: You may object to processing for marketing or certain other reasons.
• Portability: You can request your data in a structured format for transfer to another provider.

Subject Access Requests must be made in writing to:
Clinic Manager
MAESKN Aesthetics
20 Leas Road, Guildford GU1 4QT
info@maeskn.co.uk
Requests will be processed within one month and subject to appropriate identification checks.

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your computer that help us tailor the site to your preferences and track usage statistics (via Google Analytics).

You may block cookies in your browser settings, but doing so may impact the functionality of certain site features (such as contact forms).

For more details on cookies and how to manage them, visit: www.aboutcookies.org

We will only send marketing emails if you have opted in. You may unsubscribe at any time using the link in any of our emails, or by contacting us at info@maeskn.co.uk.

Our website may contain links to other websites. Please be aware that external sites have their own privacy policies, and we are not responsible for how your data is handled on those platforms.

If you have questions or concerns regarding this Privacy Policy or how your data is handled, please contact:

Clinic Manager
MAESKN Aesthetics
20 Leas Road, Guildford GU1 4QT
info@maeskn.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk
0303 123 1113